FAQs
Do I need to book an appointment or can I just walk in?
We strongly encourage patients to make appointments to ensure minimal waiting times and to allow us to provide you with the best possible care. However, we do accept walk-in patients during our opening hours, but please be aware that priority will be given to those with appointments.
How do I book an appointment?
When booking your appointment, please provide us with your name, contact information, preferred appointment date and time, and a brief description of the reason for your visit. This helps us ensure that we allocate the appropriate amount of time for your consultation and provide you with the best possible care.
If you have any specific preferences or requirements for your appointment, please let our reception staff know, and we will do our best to accommodate them.
We look forward to assisting you with your healthcare needs at Roselands Doctors.
Thank you for choosing us for your medical care.
Do you bulk bill?
Yes, we bulk bill with a valid Medicare card for most general consultations. However, certain services or procedures may incur additional fees.
Weekends attract an additional gap fee of $30 (pensioners and children under the age of 16 excepted) on Saturdays and $50 (for everyone) on Sundays.
Our reception staff can provide further details upon request.
Do I need an appointment to get a script?
In some cases, repeat prescriptions can be issued without a doctor’s appointment. However, this is at the discretion of your doctor and will depend on your medical history and current condition. Please contact our clinic (02) 9139 3299 to discuss your specific needs.
Do I need an appointment to get a referral?
At Roselands Doctors, patients typically require an appointment to obtain a referral from our general practitioners. This ensures that our doctors have the opportunity to assess your medical condition, discuss your healthcare needs, and determine the most appropriate specialist or service for your referral.
During your appointment, please communicate any specific concerns or reasons for needing a referral to your doctor. They will evaluate your medical history, current symptoms, and any necessary diagnostic tests to determine the most suitable course of action.
If you believe you need a referral but do not currently have an appointment scheduled, please contact our clinic (02) 9139 3299 to book an appointment with one of our experienced doctors. Our friendly reception team will assist you in arranging a convenient appointment time.
We prioritise providing comprehensive and personalised care to our patients, and scheduling an appointment ensures that we can address your healthcare needs effectively.
Thank you for entrusting Roselands Doctors with your medical care. We look forward to assisting you.
How do I obtain my test results?
Test results can be obtained by scheduling a follow-up appointment with your doctor. In some cases, we may also provide test results over the phone. Please speak with our reception staff for more information.
When should I arrive for my appointment?
What if I am running late?
If you find yourself running late for your appointment at Roselands Doctors, please notify us as soon as possible by calling (02) 9139 3299. We understand that unforeseen circumstances can arise, causing delays in your schedule.
While we strive to maintain punctuality and minimize waiting times for all our patients, we will do our best to accommodate your situation. However, please note that if you arrive significantly late, it may impact the length of time available for your consultation, as well as inconvenience other patients who have appointments scheduled after yours.
If you anticipate being delayed, please contact our clinic (02) 9139 3299 to inform our reception team. They will advise you on the best course of action and may be able to reschedule your appointment for a later time if necessary.
We appreciate your cooperation and understanding in helping us maintain the efficiency of our clinic while ensuring that each patient receives the care they need.
Thank you for choosing Roselands Doctors. We look forward to assisting you.
What if I need to Cancel my appointment?
At Roselands Doctors, we understand that unexpected circumstances may arise that require you to reschedule or cancel your appointment. We kindly request that you provide us with at least 24 hours’ notice if you need to cancel or change your appointment. This allows us to offer the appointment slot to another patient in need of medical care.
Please be advised that a cancellation fee may apply for appointments canceled with less than 24 hours’ notice or for missed appointments without prior notification. We strive to accommodate our patients’ needs while also ensuring the efficient operation of our clinic.
If you need to cancel or reschedule your appointment, please contact our clinic as soon as possible (02) 9139 3299. We appreciate your cooperation and understanding in this matter.
Thank you for choosing Roselands Doctors for your healthcare needs
Do you provide telehealth appointments?
Yes, we offer telehealth consultations for eligible patients. This allows you to consult with your doctor remotely via video or phone call. Please contact our clinic (02) 9139 3299 to inquire about telehealth appointments and eligibility criteria.
How can I pay for my services?
At Roselands Doctors, we offer convenient payment options to ensure a seamless experience for our patients. We accept various payment methods to accommodate your preferences and make your visit as hassle-free as possible.
PAYMENT OPTIONS:
- Credit or Debit Card: We accept all major credit and debit cards, including Visa, Mastercard, American Express.
- Health Insurance: We accept various health insurance plans and can process your claim on the spot if your insurer offers electronic claiming. Please ensure you bring your health insurance card and any relevant information to your appointment.
- Medicare: We bulk bill eligible patients for most general consultations covered by Medicare. Please ensure you have a valid Medicare card with you during your visit.
If you have any questions about our payment methods or need assistance with billing or insurance-related inquiries, please don’t hesitate to contact our friendly reception team (02) 9139 3299. We are here to help make your experience at Roselands Doctors as convenient and stress-free as possible.
Thank you for choosing Roselands Doctors for your healthcare needs. We look forward to serving you
What services do you provide?
Our clinic offers a wide range of general medical services, including but not limited to: general check-ups, chronic disease management, vaccinations, minor procedures, women’s health, men’s health, mental health consultations, and more. Please contact us for specific inquiries regarding our services: (02) 9139 3299
What should I do in case of a medical emergency?
In case of a medical emergency, please call 000 immediately or proceed to the nearest hospital emergency department.
For urgent but non-life-threatening medical concerns, please call our clinic (02) 9139 3299, and we will do our best to accommodate you as soon as possible.
How can I provide feedback about my experience at your clinic?
We value your feedback and strive to continuously improve our services. You can provide feedback by speaking with our reception staff (02) 9139 3299, completing a feedback form available at the clinic, or by sending us an email. Your input is greatly appreciated.